Information we collect
Depending on how you use the site, we may collect your name, email address, phone number, shipping address, order contents, transaction status, customer-service correspondence, and account or cart information. Our hosting and security providers may also receive technical information such as IP address, browser type, device information, timestamps, and website activity.
Payment information
Card or bank details are collected and processed by our authorized payment provider, not stored directly by PepMedic. We may receive limited transaction information such as the payment status, amount, method type, and provider reference needed to confirm, support, refund, or reconcile an order.
How we use information
- Process, verify, fulfill, deliver, and support orders
- Provide shipping rates, tracking, and delivery communications
- Respond to questions, returns, and service requests
- Maintain website functionality, security, fraud prevention, and records
- Improve our products, services, and website experience
- Comply with legal, tax, accounting, and regulatory obligations
- Send marketing only where permitted and provide available opt-out choices
How information is disclosed
We do not sell personal information. We may disclose information to service providers that help us operate, including website hosting, payment processing, fraud prevention, Shippo, USPS, email, customer support, analytics, accounting, and professional advisers. We may also disclose information when required by law, to protect rights or safety, or in connection with a business reorganization or transfer.
Cookies and browser storage
The site may use cookies and similar browser storage to keep cart contents, preserve site preferences, support account-related features, maintain security, and understand site performance. Browser settings can remove or block this storage, although some features may stop working correctly.
Retention and security
We retain information for as long as reasonably necessary for the purposes described here, including fulfillment, support, fraud prevention, legal compliance, and recordkeeping. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your choices and requests
You may ask to access, correct, or delete personal information we maintain about you, subject to identity verification and legal exceptions. You may also opt out of promotional email through the unsubscribe method provided or by contacting us. Privacy rights vary by jurisdiction.
Children’s privacy
The site and products are not directed to anyone under 21. We do not knowingly collect personal information from individuals under 21. Contact us if you believe such information has been submitted.
Third-party links and changes
External websites have their own privacy practices, which we do not control. We may update this policy as our services or legal obligations change and will post the revised date on this page.
Contact us
Send privacy questions or requests through our contact form, email office@pepmediclabs.com, or write to PepMedic Labs, PMR LLC, Lenexa, Kansas 66219.
Effective date: September 7, 2026